Anti Spam Legislation Canada and what it REALLY means for your business.

You may have heard about Canada’s new anti spam law, coming into effect this July 2014.

If you’re in business, you may be wondering what does this mean for my business? 

Many business owners communicate with their customers, prospects and peers via email newsletters.

Here’s what you need to know to ensure compliance.

  • The legislation comes into effect July 1 2013
  • It states that you will need to obtain explicit consent within 3 years of the law going into effect.
  • Explicit consent means the recipient needs to take some action to confirm they want to continue to get your emails.
  • Explicit consent is the opposite of implicit consent which is inferred or assumed by your business relationship.
  • An example of explicit consent would be asking the recipient to click to confirm they still want to get your emails.
  • You need an opt out button
  • You need your physical mailing address

 

After a 3 year roll out period, you could be fined for emailing those who have not given you express explicit consent.

Read more details on Canada’s Anti Spam Legislation here. 

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What to do when you can’t remove bad reviews online

A bad review can have a devastating impact on your business reputation.

So, how can you protect yourself and your business from bad reviews?

What if you can’t remove bad reviews?

First of all, take heart.

Bad reviews happen to everyone and every business no matter how hard you try to please everyone.

In many cases, you know exactly who the customer is, and the situation they’re dealing with.

Sometimes this customer may be unreasonable, highly emotional, unaccountable for their part in the situation- or worse- all three.

Here are 7 ways to deal with a bad review. 

  1. DO NOT ignore the review. You must take proactive steps to address the bad review.
  2. Avoid the temptation to argue or blame your customer.
  3. In the same forum for review- publicly acknowledge how they’re feeling and that they’re obviously upset.
  4. Invite them to contact you directly so you can make it right.
  5. Reiterate online exactly what you did or are willing to do to make it right.
  6. Contact them directly and ask them to remove the bad review.
  7. Solicit positive reviews until you have more good than bad.

By addressing the review that just wont go away you’re being accountable, transparent and honest. All traits that anyone reading reviews of your business will appreciate.

 

 

 

Everything You Need to Know About Marketing Yourself on Social Media

In this live on Google Hangout’s interview we cover what every business owner needs to know about social media.

The interview is a follow up to Laurel’s book- Social on 17 – How to successfully market yourself on social media in only 17 minutes a day.

In this 49 minute interview, we cover; Social Media Do’s and Don’ts, How often to Post, Using Automated Tools, The HIT List, How to Blog for your Business.Screen Shot 2014-06-03 at 3.11.00 PM

BONUS: How to ask for the sale and How to Differentiate yourself from the competition.

Hit play and go on with your workday, and in less than an hour you will have learned everything you need to know about marketing yourself on social media!

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